Refund policy
Last Updated: September 11, 2026
Return & Refund Policy
At Pups and Such Treats, we want you and your pets to be happy with your purchase. If you are not satisfied with your order, please contact us within 48 hours of delivery so we can help resolve the issue.
Treats Your Pet Does Not Like
If your pet does not enjoy their treats, you may contact us within 48 hours of delivery. Eligible purchases may receive store credit. No physical return is necessary.
Damaged Products
If your order arrives damaged, please contact us within 48 hours and provide photos of the damaged product and packaging. We will review the issue and may provide a replacement or store credit.
Incorrect Orders
If you receive the wrong product, we will provide a full refund and, if you would like, send the correct order at no additional cost. No return necessary.
Customer Satisfaction
If you are dissatisfied with your purchase for another reason, please contact us within 48 hours. Depending on the situation, we may offer store credit or a complimentary bag of treats as a resolution.
Returns & Return Shipping
Physical returns are not required for our products. If a return is specifically requested by Pups and Such Treats, we will provide instructions regarding the return.
Contact Us
To request store credit, a replacement, or a refund, please contact us at:
Please include your order information and, when applicable, photos of the product and packaging.
Important Time Limit
Customers must contact Pups and Such Treats regarding an issue with their order within 48 hours of delivery. Requests made after the applicable return period may not be eligible for store credit, replacement, or refund. Claims that are not communicated within one week of delivery will be considered closed and non-returnable/non-refundable.